Support hub
Frequently asked questions
Use this page as a practical support reference for case submission steps, product details, turnaround expectations, and scanner-to-production workflows. If your question is case-specific, our team can review it directly.
Live support: support@ceceilsystems.com
To submit a case:
- Log into our website at www.ceceilsystems.com
- Create an account.
- Click the “Submit a Case” tab at the top of the screen.
- Complete the form with necessary details.
- Submit an STL of the final restoration or STL files of the scans with a description of what needs to be designed.
Our pricing for key services is as follows:
- Titanium Bar: $399.00 (Turnaround: 2-4 business days)
- Titanium Abutment: $99.00 (Turnaround: 2-4 business days)
- Titanium Bridge: $149.00 (Turnaround: 2-4 business days)
- Titanium Crown: $49.00 (Turnaround: 2-4 business days)
- Metal RPD Framework: $599.00 (Turnaround: 2-4 business days)
- Next Day Shipping: $79.00
Our standard turnaround time for most products is 2-4 business days. Expedited options like next-day shipping are also available for $79.
We can design and mill all interfaces available in the DESS library.
Common issues customers experience with their current labs include:
- Poor quality
- Slow turnaround times
- Too many remakes
- Lack of expertise
We are excited to be expanding our capabilities to include milling and finishing Zirconia cases, including All-on-X cases. This expansion will be ready in 2025. Currently, we are able to manufacture PMMA all on x cases on a per request basis. Additionally, our design services have been recently launched. Feel free to reach out for any design needs!